How do I make use of the free trial?
Complete our Free Trial Form on our Website (rephotosolution.com) and we will get in touch with you.
Can I get a quote for my images?
Use the “Request a Quotation” form to send your images and instructions. We will get back to you within one business day. For express service on jobs you needed done yesterday, please send email to: [email protected]
How is image complexity decided upon for pricing?
Our quotes are based on what we estimate would be the total working time that an expert hand requires to complete the task. We offer Discount/Flat rate for bulk orders.
What is your turnaround time (TAT)?
Turnaround time depends on the complexity level of your images and the quantity. We let you know the turnaround time along with the quotation once we receive your images. In general, we provide 24 Hours TAT. Please let us know which TAT you need. Our basic turnaround times are: 24 hours, 72 hours and a week.
Do you have any minimum order requirement?
No! We do not believe in enforcing limits that may prevent the success of our client projects.
What happens if I am not happy with any completed image(s)?
Firstly, we would like to state that your images are handled by highly qualified desktop publishing (DTP) professionals, and our experience has been that customer disappointment is a rare occurrence. However, in the unfortunate event of dissatisfaction, send us an email describing the problem and your requirements, and we will rectify the situation within a short time and at no extra cost. If you don’t like that, we will refund 100%
What file type can I send you?
We accept any type of file:JPG, TIFF, PSD, EPS and even RAW/NEF Pictures.
What format will the completed files be?
In the original format, or if a request is made we can return the file in a different format.
Will you use my images for commercial purposes?
No! We respect client confidentiality.
How can I transfer my files?
We currently employ three methods for uploading and downloading files from our clients:
(1) Web uploader, using this method you will be able to download/upload files of any size after sign-in via the web.
(2) FTP account set up.
(3)Third-parity online drive sites such as Dropbox, Google Driver or Wetranfer
Is your FTP server secure?
We create individual FTP account for each client with a unique username and password. Only you and ourselves are granted access to your FTP account. Please send a request to create your personalized FTP account. We will create it and come back to you with login details promptly.